FAQ’s

Are your nature events suitable for everyone? Our wildlife activities are enjoyed by all ages and events are suitable for most people over 5 years old. It is helpful for us to know if you have any mobility or medical conditions or other additional needs so we can plan accordingly – please let us know in the booking form. There is uneven ground.

What should I wear and bring with me? Download this document ‘What to bring and expect’ and note the information that is relevant for your type of visit. Please share with others coming to the wood.

Can I hire the wood to run my own event? Yes, the wood and the buildings are available to hire throughout the year. Please see the Residential Hire and Day Hire pages of the website under Group Bookings for more information.

Do you allow dogs? No sorry, as a nature reserve we do not allow dogs, with the exception of assistance dogs.

Are any flipcharts available to use? Yes, we have a couple of flipcharts you’re welcome to use. They are kept in the Oak House lobby. Please bring your own flipchart paper packs.

How many people can the Group Room hold? The Group Room is an indoor communal space measuring 6.7m x 6.5m. Its capacity depends on the activity, for example, it can hold approximately 12 yoga mats spaced out comfortably.

What time do we arrive for residential bookings? Group leaders and site crew must arrive before their participants – 10am on Tuesdays (participants to arrive from 12pm), and 2pm on Thursdays and Fridays (participants to arrive from 4pm). A member of the Hazel Hill Team will meet you for your induction on using the buildings, then you’ll have time to unload and prepare for your event before your participants arrive.

Who should attend the induction? Group leaders and site crew. We strongly recommend you have another person or two complete the induction with you, so that the responsibility for managing the buildings is shared and not all on you. Our induction aims to cover everything you need to know to run a successful weekend event at Hazel Hill Wood. This will take 45-60 minutes (depending how many questions you have). Please ensure you have read through the Residential Hire Information Pack for Group Leaders and shared it with any other leaders and site crew.

Can we use the buildings one night and camp the next? Yes, but you’ll have to pay for the buildings both nights.

Can we arrive on a Monday for a residential booking? No, you can arrive on a Tuesday, Thursday or Friday.

Why can’t you be more flexible to meet our needs? We are struggling to survive as a charity. We need to work more efficiently with a very small staff team with limited availability. The Hideaway needs to be heated 24 hours before a booking, among many other preparation tasks. Having arrivals on Tuesdays, Thursdays and Fridays is what we can accommodate at the time being.